Frequently Asked Questions

Returns & Exchanges
All items are made to order.  Due to the custom and intricate nature of the pieces we create, we cannot offer refunds or exchanges at this time.

Production
Please allow 4 weeks for production.

Please allow for small variations with each item, as they are handmade to order in Los Angeles CA and we try our best to make each item like the pictures on our site.  Most of our components are natural products and will have slight variations to them.

Custom Orders
If you would like something specific and unique, please email us on our contact page with the style number and specific request.

Please check our store locator here.  If do not have a store in your state or city, please contact us and we will direct you in the best way possible.

Shipping
All Domestic orders are shipped USPS priority mail.
All International orders are shipped USPS first class mail.

Rush Orders
If you need something in a hurry, please email from our contact page for costs.

Wholesale inquiries
Please email sales@elleandjae.com for wholesale catalogues and pricing information